Better customer experience at B&H than Adorama

In article <C3E72004.3F6233%rlhaar@comcast.net>,
Robert Haar <rlhaar.DeleteThis@comcast.net> wrote:

> On 2/24/08 11:54 AMFeb 24, "Helen Oster" <osterhelen.DeleteThis@gmail.com> wrote:
>
> >
> > I would be delighted if you would like to contact me by email,
> > helen.oster.DeleteThis@adoramacamera.com,
>
> I have been able to carry on a pleasant email conversation with Helen
> through the address she gave here. Most of you don't know me, but I can say
> that I am confident that the "Helen Oster" posting from Google is the same
> as the Helen at the Adorama email address. If you have any doubts about
> this, take her up on her offer above.
>
> Bob Haar

Trickery aside I may just do that.

--
Reality is a picture perfected and never looking back.
 >> Stay informed about: Better customer experience at B&H than Adorama 

This message is not archived
 >> Stay informed about: Better customer experience at B&H than Adorama 

In article
<b4715dc7-a7b1-446b-926f-13b67f525dd1 DeleteThis @71g2000hse.googlegroups.com>,
Helen Oster <osterhelen DeleteThis @gmail.com> wrote:

<Snipped>

> We look forward to serving you for all your camera and photographic
> needs in the future, at our New York store, 42 West 18th Street
> (Between 5th & 6th Avenue), or on-line at www.adorama.com
>

I think you've posted this response about five times or more. You're
going to do a better job of representing Adorama here if you don't come
across like spammer and if you post unique messages.
 >> Stay informed about: Better customer experience at B&H than Adorama 

<me RemoveThis @mine.net> wrote in message
news:t1r3s31tr81rap5gm7hjpuftj5op2nkdnp@4ax.com...
> On Fri, 22 Feb 2008 11:18:08 -0500, in rec.photo.digital.slr-systems "Neil
> Harrington" <neil RemoveThis @private.address> wrote:
>
>>Sure, and that's probably the case. But add that to maybe $20 or more
>>saved
>>in shipping, plus the buck cheaper the D300 is than at B&H, and you have
>>the
>>price of a nice lunch for two at a decent restaurant. On top of that,
>>their
>>service in my experience is always faster than B&H or Adorama -- I've made
>>many, many purchases from Beach and Buydig and have always been impressed
>>with their fast delivery. I'm only about 150 miles from their place in New
>>Jersey so regular (free) shipping is fast for me anyway, but typically I
>>order from them in the early afternoon and the Fedex guy is at my door
>>with
>>it early the next morning. B&H and Adorama are reasonably prompt, nothing
>>to
>>complain about, but they're not *that* fast -- and they're both closer to
>>me
>>than Beach/Buydig.
>
> So what about
> http://www.us1photo.com/catalog/product_info.php?products_id=5191

Dunno. Never did business with them or even heard of them before.
 >> Stay informed about: Better customer experience at B&H than Adorama 

This message is not archived
 >> Stay informed about: Better customer experience at B&H than Adorama 

On Feb 24, 8:39 pm, ____ <internetpho....TakeThisOut@deletedmail.com> wrote:
> In article
> <7a9abe84-a3e1-47a4-9a59-e3678b3de....TakeThisOut@41g2000hsc.googlegroups.com>,
>  Helen Oster <osterhe....TakeThisOut@gmail.com> wrote:
>
>
>
>
>
>
>
> > Wolfgang, Neil, Chris, TRoss
>
> > Thank you all for your support throughout this horrible thread. Quite
> > what I or my company (Adorama) did to deserve our good names to be
> > dragged through the mud as they have been the past four days, I don't
> > quite know.
> > However, keeping in mind the words of Rudyard Kipling, I hope I kept
> > my head!!
>
> > I would be delighted if you would like to contact me by email,
> > helen.os....TakeThisOut@adoramacamera.com, so that I can send each of you a one-
> > time use coupon against your next purchase fromAdorama; it's the
> > least I can do.
> > I do hope that we will 'meet' again under easier circumstances in the
> > future - although, if you do have a problem with anything related to
> > customer services, shipping etc, please do get in touch
>
> > One more thing, I received the following email from Jerry Greenbaum:
>
> > Helen,
>
> > I have posted my reply to Neil and to the forum. I hope this will
> > clear things up.
> >  She's real
> > ________________________________________
> > Hi Neil,
>
> > Actually, I didn't see a reason to defend Helen. I think she's doing a
> > great job!
> > But for the record and to move on...Helen is an employee of our
> > company, and since I can't be everywhere...as you know there are so
> > many blogs and forums..We hired Helen to help us and help any customer
> > who has a problem or concern.
>
> > Just before I signoff, I have had an enormous amount of emails telling
> > me what a great asset Helen has been in helping the photo community
> > with any problem that pops up from time to time.
>
> > If you or anyone has any questions feel free to email me directly to
> > (E-Mail Removed)
>
> > Sincerely,
>
> > Jerry Greenbaum
> >Adorama, Inc.
>
> > Sincerely,
>
> > Jerry Greenbaum
> >Adorama-Supervisor
> > Jer....TakeThisOut@adorama.com
>
> > Best wishes
>
> > Helen
>
> More power to you if you are FromAdorama. A user forum  including user
> images on theAdoramawebsite would be a nice plus! See Calumet
> Photographic for general ideas.
>
> --
> Reality is a picture perfected and never looking back.- Hide quoted text -
>
> - Show quoted text -

What a great idea! I've passed it straight to our webmaster for his
thoughts.

Thank you for such a constructive idea - is it possible that you can
send me a private email outside this forum?

Many thanks


Helen Oster
Adorama Camera Customer Service Ambassador
 >> Stay informed about: Better customer experience at B&H than Adorama 

On Feb 25, 1:45 am, Rebecca Ore <macogoe....RemoveThis@gmail.com> wrote:
> In article
> <b4715dc7-a7b1-446b-926f-13b67f525....RemoveThis@71g2000hse.googlegroups.com>,
>  Helen Oster <osterhe....RemoveThis@gmail.com> wrote:
>
> <Snipped>
>
> > We look forward to serving you for all your camera and photographic
> > needs in the future, at our New York store, 42 West 18th Street
> > (Between 5th & 6th Avenue), or on-line atwww.adorama.com
>
> I think you've posted this response about five times or more.  You're
> going to do a better job of representingAdoramahere if you don't come
> across like spammer and if you post unique messages.

Rebecca

I can only apologise - I have absolutely no idea how that happened -
maybe it's a gremlin? Or a sign that the issues being debated in this
thread have truly been done to death, and we all need to move on?!!

Best wishes

Helen Oster
Adorama Camera Customer Service Ambassador
 >> Stay informed about: Better customer experience at B&H than Adorama 

On Feb 25, 4:02 am, "Rita Berkowitz" <ritaberk2....TakeThisOut@aol.com> wrote:
> Rebecca Ore wrote:
> > Helen Oster <osterhe....TakeThisOut@gmail.com> wrote:
>
> > <Snipped>
>
> >> We look forward to serving you for all your camera and photographic
> >> needs in the future, at our New York store, 49 West 19th Street
> >> (Between 6th & 7th Avenue), or on-line atwww.scatorama.com
>
> > I think you've posted this response about five times or more. You're
> > going to do a better job of representingAdoramahere if you don't
> > come across like spammer and if you post unique messages.
>
> It wouldn't surprise me about the spamming part. From what I have been
> reading over on the dpreview forum they have been pissing a few people off
> over there by selling used/factory refurbed or gray market D3's for $500
> more
> than what a new one goes for. Go figure.
>
> Rita

Dear Rita

Thank you for flagging this up. I will investigate this immediately
and see what I can turn up. Of course, you are aware that all Adorama
Direct Import goods (the correct name for 'grey market'), are labelled
clearly as such, and all carry a warranty!

You may find the information below, helpful:
Adorama Camera was started - & is still run by - a bunch of
photography enthusiasts. As we all know, photography as a hobby, or as
a business, can get expensive! Adorama makes Direct Import goods
available so that other photographers can get hold of quality goods at
a reduced price.

Direct import, refers to products imported directly into the U.S.,
rather than through the manufacturer's authorized agent / distributor.
It is perfectly legal to directly import these products and sell them
in the USA. The term "Grey Market" was coined by manufacturer's
authorized distributors who wanted to discourage consumers from buying
these goods.

Since there is no factory authorized middle man involved in the import
of these products the costs are lower, and so the price of the item is
lower to the consumer. In addition many items which are in short
supply or are not imported at all by the manufacturer's authorized
distributors, are available in the "Grey Market"

There is also no manufacturer's warranty available with Direct Import
Goods, however, Direct Import Products purchased from Adorama are
warranted by Adorama Camera and have to be returned to Adorama Camera
for any in warranty repair.


There is NO difference in the actual products. Occasionally
manufacturers will name them differently; for example, the Minolta USA
Maxxum products are called Minolta Dynax products in Europe and in
Asia


On Direct Import products purchased from Adorama, we offer the same
warranty as the USA warranted products carry, for a period of one
year.


I hope this has been helpful

Thank you once again for drawing my attention to the discussion on DP
Review

Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador
 >> Stay informed about: Better customer experience at B&H than Adorama 

On Feb 25, 9:21 am, Helen Oster <osterhe....TakeThisOut@gmail.com> wrote:
> On Feb 25, 4:02 am, "Rita Berkowitz" <ritaberk2....TakeThisOut@aol.com> wrote:
>
>
>
>
>
> > Rebecca Ore wrote:
> > > Helen Oster <osterhe....TakeThisOut@gmail.com> wrote:
>
> > > <Snipped>
>
> > >> We look forward to serving you for all your camera and photographic
> > >> needs in the future, at our New York store, 49 West 19th Street
> > >> (Between 6th & 7th Avenue), or on-line atwww.scatorama.com
>
> > > I think you've posted this response about five times or more.  You're
> > > going to do a better job of representingAdoramahere if you don't
> > > come across like spammer and if you post unique messages.
>
> > It wouldn't surprise me about the spamming part.  From what I have been
> > reading over on the dpreview forum they have been pissing a few people off
> > over there by selling used/factory refurbed or gray market D3's for $500
> > more
> > than what a new one goes for.  Go figure.
>
> > Rita
>
> Dear Rita
>
> Thank you for flagging this up. I will investigate this immediately
> and see what I can turn up. Of course, you are aware that allAdorama
> Direct Import goods (the correct name for 'grey market'), are labelled
> clearly as such, and all carry a warranty!
>
> You may find the information below, helpful:AdoramaCamera was started - & is still run by - a bunch of
> photography enthusiasts. As we all know, photography as a hobby, or as
> a business, can get expensive!Adoramamakes Direct Import goods
> available so that other photographers can get hold of quality goods at
> a reduced price.
>
> Direct import, refers to products imported directly into the U.S.,
> rather than through the manufacturer's authorized agent / distributor.
> It is perfectly legal to directly import these products and sell them
> in the USA. The term "Grey Market" was coined by manufacturer's
> authorized distributors who wanted to discourage consumers from buying
> these goods.
>
> Since there is no factory authorized middle man involved in the import
> of these products the costs are lower, and so the price of the item is
> lower to the consumer. In addition many items which are in short
> supply or are not imported at all by the manufacturer's authorized
> distributors, are available in the "Grey Market"
>
> There is also no manufacturer's warranty available with Direct Import
> Goods, however, Direct Import Products purchased fromAdoramaare
> warranted byAdoramaCamera and have to be returned toAdoramaCamera
> for any in warranty repair.
>
> There is NO difference in the actual products. Occasionally
> manufacturers will name them differently; for example, the Minolta USA
> Maxxum products are called Minolta Dynax products in Europe and in
> Asia
>
> On Direct Import products purchased fromAdorama, we offer the same
> warranty as the USA warranted products carry, for a period of one
> year.
>
> I hope this has been helpful
>
> Thank you once again for drawing my attention to the discussion on DP
> Review
>
> Sincerely
> Helen OsterAdoramaCamera Customer Service Ambassador- Hide quoted text -
>
> - Show quoted text -

Rita


I have checked back through that thread on DP Review regarding the D3
cameras - as no doubt you have, & found the following - which was
posted by Jerry, after he had listened to the tape recordings between
the sales agent and the OP customer:

"We received a few Nikon D3 DEMO's in box, factory packed without
Nikon USA warranty. The salesman called customer(s) (in the order that
the orders came in) and clearly explained to customer that though
Nikon is heavily back ordered on the D3's we did get some Demo's in
without USA warranty, - but with our own Adorama warranty for 2 years
which we had to pay more for, and if the customer wants he may
purchase it or continue waiting.

The salesman was clear to explain that these were not from Nikon USA"


Can I suggest that my time would be better utilised dealing with
current customer issues than responding to those which have already
been picked over and resolved?
With regard to your allegations concerning my presence on this - or
any other Forum - I don't expect an apology from you, contrary to the
wishes of some posters on this Forum. However, I am concerned at your
need to re-name the company that I work for, in both the subject
heading and by changing the website address of Adorama Camera - what
is that about, exactly? You do yourself no credit at all by stooping
to such depths.

At Adorama Camera we seek to meet the needs of our past, existing and
future customers; it would appear from your postings that you have no
interest in dealing with Adorama Camera - and I see no benefit in
attempting to alter your mindset on this point. However, there are
consumers who deserve a quality service, and responding to your posts
is clearly not only futile, but an unwarranted waste of my time.

Regards

Helen Oster
Adorama Camera Customer Service Ambassador
 >> Stay informed about: Better customer experience at B&H than Adorama 

In article <internetphobic-E3A0C7.13321124022008
@newsgroups.comcast.net>, internetphobic DeleteThis @deletedmail.com says...
-In article <Gradne7WqYARAlzanZ2dnUVZ_oSunZ2d DeleteThis @comcast.com>,
- "Neil Harrington" <neil DeleteThis @private.address> wrote:
-
-> "____" <internetphobic DeleteThis @deletedmail.com> wrote in message
-> news:internetphobic-AB6B06.21242223022008@newsgroups.comcast.net...
-> > In article <mir695-17m.ln1 DeleteThis @ID-52418.user.berlin.de>,
-> > Wolfgang Weisselberg <ozcvgtt02 DeleteThis @sneakemail.com> wrote:
-> >
-> >> ____ <internetphobic DeleteThis @deletedmail.com> wrote:
-> >>
-> >> > Interesting
-> >> > how "Helene" never directly addressed the OP's commentary, now is it
-> >> > not?
-> >>
-> >> 1. It isn't her job!
-> >
-> > And working for Adorama is ?
->
-> Evidently, yes.
-
-Sure; wanna buy some real estate?

no wonder you do not want anyone to know who you are.


-

--
Bob Crownfield
crownfield DeleteThis @verizon.net
 >> Stay informed about: Better customer experience at B&H than Adorama 

In article <b46d3659-7729-4e70-8015-b85591cd9528
@n58g2000hsf.googlegroups.com>, osterhelen.TakeThisOut@gmail.com says...
-On Feb 24, 8:32 pm, ____ <internetpho....TakeThisOut@deletedmail.com> wrote:
-> In article <Gradne7WqYARAlzanZ2dnUVZ_oSun....TakeThisOut@comcast.com>,

-> > >> 1. It isn't her job!
->
-> > > And working forAdoramais ?
->
-> > Evidently, yes.
->
-> Sure; wanna buy some real estate?
->
->

-Please do not hesitate to contact me outside this message board if you
-require further clarification


as you can see Helen, the average IQ is only 2 digits.
some of them are here, obviously.

When large vendors take the approach
that Adorama seems to have taken with you, everyone wins.

Welcome to the fun.

-
-Sincerely
-Helen Oster
-Adorama Camera Customer Service Ambassador
-

--
Bob Crownfield
crownfield.TakeThisOut@verizon.net
 >> Stay informed about: Better customer experience at B&H than Adorama 

crownfield <crownfield.DeleteThis@verizon.net> wrote:

> as you can see Helen, the average IQ is only 2 digits.
> some of them are here, obviously.

And then there are sourly and surly characters, some types who
like to make a stir and others with preconceived opinions (most
often on 'holy wars' like Canon vs. Nikon). There are people
who'd rather talk about 8 vs. 10 vs. 12 MPix and lens sharpness
than evaluate a camera system as the sum of all parts --- or,
$DEITY / @DEITIES forbid, taking photos.

http://en.wikipedia.org/wiki/On_the_Internet,_nobody_knows_you're_a_dog
and doubtlessly we have our share of canines here.

> When large vendors take the approach
> that Adorama seems to have taken with you, everyone wins.

Yup.

> Welcome to the fun.

And don't take a ruckus here too serious.
You cannot satisfy everyone, even when they are acting in good
faith and try to cooperate.

-Wolfgang
 >> Stay informed about: Better customer experience at B&H than Adorama 

Wolfgang, I really don't know you at all but maybe it's time to chill
out a bit. At least, Rita is having fun with her comments but you are
getting downright serious. Lighten up a bit. Photography should be
about having fun. If someone can afford the latest and greatest toys,
I'd like to hear about them. The good and the bad.

On Feb 25, 12:04 pm, Wolfgang Weisselberg <ozcvgt....RemoveThis@sneakemail.com>
wrote:
> crownfield <crownfi....RemoveThis@verizon.net> wrote:
> > as you can see Helen, the average IQ is only 2 digits.
> > some of them are here, obviously.
>
> And then there are sourly and surly characters, some types who
> like to make a stir and others with preconceived opinions (most
> often on 'holy wars' like Canon vs. Nikon). There are people
> who'd rather talk about 8 vs. 10 vs. 12 MPix and lens sharpness
> than evaluate a camera system as the sum of all parts --- or,
> $DEITY / @DEITIES forbid, taking photos.
>
> http://en.wikipedia.org/wiki/On_the_Internet,_nobody_knows_you're_a_dog
> and doubtlessly we have our share of canines here.
>
> > When large vendors take the approach
> > that Adorama seems to have taken with you, everyone wins.
>
> Yup.
>
> > Welcome to the fun.
>
> And don't take a ruckus here too serious.
> You cannot satisfy everyone, even when they are acting in good
> faith and try to cooperate.
>
> -Wolfgang
 >> Stay informed about: Better customer experience at B&H than Adorama