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Related Topics:
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Question for those with more experience - I currently own a Sony Mavica CD1000 and have been looking for a higher end digital to replace it with. I haven't used my 35mm since I bought my Sony so I if I sound a bit foolish I apologize in advance ;) I'm trying to get a feel for what's available or
Experience with dexdigital? - Has anyone bought anything from I was asking around, and mainly it seems like a I have already paid for my camera :( Thanks
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Next: Circular filters and filter holders (eg Cokin)
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| Author |
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External
Since: Feb 18, 2008
Posts: 12
|
(Msg. 16) Posted: Sat Feb 23, 2008 1:33 pm
Post subject: Re: Better customer experience at B&H than Adorama [Login to view extended thread Info.]
Archived from groups: rec>photo>digital>slr-systems (more info?)
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On Feb 20, 4:26 pm, "Norm Dresner" <nd....TakeThisOut@att.net> wrote:
> I admit it, I'm an old Adorama customer from decades ago when I used to live
> in NYC, but two experiences in the last two days may have switched me.
> First, Adorama still doesn't have stock of the Nikon D300 and B&H did. Okay
> first purchase. Then I was surfing the B&H web site and found that, like at
> Adorama, the "lower priced" Nikon film scanner was out of stock. That's a
> tie, but on the B&H webpage there was a button that enabled me to get an
> e-mail as soon as the item was back in stock.
> Bingo!!! I got the e-mail this morning and purchased the scanner too.
> That's two purchases in two days.
>
> Now all B&H needs to do is to create a website that's as easy to navigate as
> the Adorama and I'll be switched permanently.
>
> Norm
Dear Norm
I am delighted that you have found the Adorama website easy to
navigate - it is a comment that I have read on a number of other
forums.
I like your idea of an instant notification to let customers know when
an item listed as out of stock on out website is back in stock, and
have passed it to our webmaster for his consideration.
We look forward to serving you for all your camera and photographic
needs in the future, at our New York store, 42 West 18th Street
(Between 5th & 6th Avenue), or on-line at www.adorama.com
Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador |
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External
Since: Dec 13, 2004
Posts: 840
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(Msg. 17) Posted: Sat Feb 23, 2008 5:15 pm
Post subject: Re: Better customer experience buy at a local dealer instead. [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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____ <internetphobic.DeleteThis@deletedmail.com> wrote:
> "Neil Harrington" <neil.DeleteThis@private.address> wrote:
>>
>> How is it "ironic" that Helen, self-described as a customer service
>> ambassador for Adorama, should introduce herself after a post *about*
>> customer service and mentioning her employer?
> They were never mentioned.
Well, you might want to look at the original subject. You
know, the one with "Adorama" in it?
If that's too hard, I shall junk your postings in the same pile
as RichA[1] ... and recommend that others to do the same.
-Wolfgang
[1] AKA:
"wild rants without even the slightest trace of substance or truth",
"IQ at room temperature (in °Celsius) during winter in
the Arktis, and no heating for days",
"complete resistance to any new information",
"untreated phobias (Canon, 'plastic', ...)",
etc. |
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External
Since: Dec 31, 2007
Posts: 133
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(Msg. 18) Posted: Sat Feb 23, 2008 5:15 pm
Post subject: Re: Better customer experience buy at a local dealer instead. [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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In article <rm7695-9id.ln1.RemoveThis@ID-52418.user.berlin.de>,
Wolfgang Weisselberg <ozcvgtt02.RemoveThis@sneakemail.com> wrote:
Ok I admit I neglected that---- it's
A complete PITA to do so (unread- read threads), yet done. Interesting
how "Helene" never directly addressed the OP's commentary, now is it not?
--
Reality is a picture perfected and never looking back. >> Stay informed about: Better customer experience at B&H than Adorama |
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External
Since: Dec 31, 2007
Posts: 133
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(Msg. 19) Posted: Sat Feb 23, 2008 6:02 pm
Post subject: Re: Better customer experience at B&H than Adorama [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Posted at 4:11 EST.
In article <rm7695-9id.ln1 RemoveThis @ID-52418.user.berlin.de>,
Wolfgang Weisselberg <ozcvgtt02 RemoveThis @sneakemail.com> wrote:
Ok I admit I neglected that---- it's
A complete PITA to do so (unread- read threads), yet done. Interesting
how "Helene" never directly addressed the OP's commentary, now is it not?
--
Reality is a picture perfected and never looking back.
Posted at 4:33 EST.
Dear Norm
>
> I am delighted that you have found the Adorama website easy to
> navigate - it is a comment that I have read on a number of other
> forums.
> I like your idea of an instant notification to let customers know when
> an item listed as out of stock on out website is back in stock, and
> have passed it to our webmaster for his consideration.
>
> We look forward to serving you for all your camera and photographic
> needs in the future, at our New York store, 42 West 18th Street
> (Between 5th & 6th Avenue), or on-line at www.adorama.com
>
>
> Sincerely
>
> Helen Oster
> Adorama Camera Customer Service Ambassador
Bahahahaha.
--
Reality is a picture perfected and never looking back. >> Stay informed about: Better customer experience at B&H than Adorama |
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External
Since: Nov 16, 2007
Posts: 306
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(Msg. 20) Posted: Sat Feb 23, 2008 7:06 pm
Post subject: Re: Better customer experience buy at a local dealer instead. [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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____ wrote:
> In article <WKKdnQ3wlKF_tF3anZ2dnUVZ_rCtnZ2d.TakeThisOut@comcast.com>,
> "Neil Harrington" <neil.TakeThisOut@private.address> wrote:
>>
>> How is it "ironic" that Helen, self-described as a customer service
>> ambassador for Adorama, should introduce herself after a post *about*
>> customer service and mentioning her employer?
>>
>> Neil
>
> They were never mentioned.
They certainly were. Look again. >> Stay informed about: Better customer experience at B&H than Adorama |
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External
Since: Nov 16, 2007
Posts: 306
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(Msg. 21) Posted: Sat Feb 23, 2008 7:08 pm
Post subject: Re: Better customer experience buy at a local dealer instead. [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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____ wrote:
> In article <rm7695-9id.ln1 RemoveThis @ID-52418.user.berlin.de>,
> Wolfgang Weisselberg <ozcvgtt02 RemoveThis @sneakemail.com> wrote:
>
> Ok I admit I neglected that---- it's
>
> A complete PITA to do so (unread- read threads), yet done. Interesting
> how "Helene" never directly addressed the OP's commentary, now is it
> not?
Not really. Why would she? >> Stay informed about: Better customer experience at B&H than Adorama |
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External
Since: Feb 18, 2008
Posts: 12
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(Msg. 22) Posted: Sat Feb 23, 2008 9:58 pm
Post subject: Re: Better customer experience at B&H than Adorama [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On Feb 24, 1:02 am, ____ <internetpho... RemoveThis @deletedmail.com> wrote:
> Posted at 4:11 EST.
>
> In article <rm7695-9id.... RemoveThis @ID-52418.user.berlin.de>,
> Wolfgang Weisselberg <ozcvgt... RemoveThis @sneakemail.com> wrote:
>
> Ok I admit I neglected that---- it's
>
> A complete PITA to do so (unread- read threads), yet done. Interesting
> how "Helene" never directly addressed the OP's commentary, now is it not?
>
> --
> Reality is a picture perfected and never looking back.
>
> Posted at 4:33 EST.
>
> Dear Norm
>
>
>
>
>
>
>
> > I am delighted that you have found theAdoramawebsite easy to
> > navigate - it is a comment that I have read on a number of other
> > forums.
> > I like your idea of an instant notification to let customers know when
> > an item listed as out of stock on out website is back in stock, and
> > have passed it to our webmaster for his consideration.
>
> > We look forward to serving you for all your camera and photographic
> > needs in the future, at our New York store, 42 West 18th Street
> > (Between 5th & 6th Avenue), or on-line atwww.adorama.com
>
> > Sincerely
>
> > Helen Oster
> >AdoramaCamera Customer Service Ambassador
>
> Bahahahaha.
>
> --
> Reality is a picture perfected and never looking back.- Hide quoted text -
>
> - Show quoted text -
Dear Norm
I am delighted that you have found the Adorama website easy to
navigate - it is a comment that I have read on a number of other
forums.
I like your idea of an instant notification to let customers know
when
an item listed as out of stock on out website is back in stock, and
have passed it to our webmaster for his consideration.
We look forward to serving you for all your camera and photographic
needs in the future, at our New York store, 42 West 18th Street
(Between 5th & 6th Avenue), or on-line at www.adorama.com
Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador >> Stay informed about: Better customer experience at B&H than Adorama |
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| Back to top |
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External
Since: Feb 18, 2008
Posts: 12
|
(Msg. 23) Posted: Sat Feb 23, 2008 9:59 pm
Post subject: Re: Better customer experience buy at a local dealer instead. [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On Feb 24, 2:49 am, Wolfgang Weisselberg <ozcvgt....TakeThisOut@sneakemail.com>
wrote:
> ____ <internetpho....TakeThisOut@deletedmail.com> wrote:
> > Interesting
> > how "Helene" never directly addressed the OP's commentary, now is it not?
>
> 1. It isn't her job!
> 2. I somehow missed her calling herself "spokesperson".
> Could you point me to the Message ID?
> and
> 3. If she did, you might have reason to ask how to know she
> spoke forAdorama. Since she didn't, you don't.
>
> Oh, and
> 4. In which way would it helpAdoramaif they did, instead of
> doing the right thing: throwing out a contact line so that
> any problems can be
> a) solved
> b) understood (and that includes data I'd not post all
> over the net)?
>
> -Wolfgang
Dear Norm
I am delighted that you have found the Adorama website easy to
navigate - it is a comment that I have read on a number of other
forums.
I like your idea of an instant notification to let customers know
when
an item listed as out of stock on out website is back in stock, and
have passed it to our webmaster for his consideration.
We look forward to serving you for all your camera and photographic
needs in the future, at our New York store, 42 West 18th Street
(Between 5th & 6th Avenue), or on-line at www.adorama.com
Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador >> Stay informed about: Better customer experience at B&H than Adorama |
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| Back to top |
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| |
External
Since: Feb 18, 2008
Posts: 12
|
(Msg. 24) Posted: Sat Feb 23, 2008 9:59 pm
Post subject: Re: Better customer experience buy at a local dealer instead. [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
|
|
|
On Feb 24, 4:24 am, ____ <internetpho... RemoveThis @deletedmail.com> wrote:
> In article <mir695-17m.... RemoveThis @ID-52418.user.berlin.de>,
> Wolfgang Weisselberg <ozcvgt... RemoveThis @sneakemail.com> wrote:
>
> > ____ <internetpho... RemoveThis @deletedmail.com> wrote:
>
> > > Interesting
> > > how "Helene" never directly addressed the OP's commentary, now is it not?
>
> > 1. It isn't her job!
>
> And working forAdoramais ? 
>
> > 2. I somehow missed her calling herself "spokesperson".
> > Could you point me to the Message ID?
>
> Message-ID:
> <ba470ebb-7bfb-4d93-8cfa-ea21eec3d... RemoveThis @n77g2000hse.googlegroups.com>
>
> Good Morning / Afternoon
>
> I'd like to take this opportunity to introduce myself to you all; my
> name is Helen, & I've been appointed recently as the Customer Service
> Ambassador forAdorama, as part of a new strategic plan for the
> company.
>
> > and
> > 3. If she did, you might have reason to ask how to know she
> > spoke forAdorama. Since she didn't, you don't.
>
> You might try actually reading the frickin thread.
>
> --
> Reality is a picture perfected and never looking back.
Dear Norm
I am delighted that you have found the Adorama website easy to
navigate - it is a comment that I have read on a number of other
forums.
I like your idea of an instant notification to let customers know
when
an item listed as out of stock on out website is back in stock, and
have passed it to our webmaster for his consideration.
We look forward to serving you for all your camera and photographic
needs in the future, at our New York store, 42 West 18th Street
(Between 5th & 6th Avenue), or on-line at www.adorama.com
Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador >> Stay informed about: Better customer experience at B&H than Adorama |
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| Back to top |
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External
Since: Feb 18, 2008
Posts: 12
|
(Msg. 25) Posted: Sat Feb 23, 2008 9:59 pm
Post subject: Re: Better customer experience buy at a local dealer instead. [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
|
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|
On Feb 24, 2:49 am, Wolfgang Weisselberg <ozcvgt... DeleteThis @sneakemail.com>
wrote:
> ____ <internetpho... DeleteThis @deletedmail.com> wrote:
> > Interesting
> > how "Helene" never directly addressed the OP's commentary, now is it not?
>
> 1. It isn't her job!
> 2. I somehow missed her calling herself "spokesperson".
> Could you point me to the Message ID?
> and
> 3. If she did, you might have reason to ask how to know she
> spoke forAdorama. Since she didn't, you don't.
>
> Oh, and
> 4. In which way would it helpAdoramaif they did, instead of
> doing the right thing: throwing out a contact line so that
> any problems can be
> a) solved
> b) understood (and that includes data I'd not post all
> over the net)?
>
> -Wolfgang
Dear Norm
I am delighted that you have found the Adorama website easy to
navigate - it is a comment that I have read on a number of other
forums.
I like your idea of an instant notification to let customers know
when
an item listed as out of stock on out website is back in stock, and
have passed it to our webmaster for his consideration.
We look forward to serving you for all your camera and photographic
needs in the future, at our New York store, 42 West 18th Street
(Between 5th & 6th Avenue), or on-line at www.adorama.com
Sincerely
Helen Oster
Adorama Camera Customer Service Ambassador >> Stay informed about: Better customer experience at B&H than Adorama |
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External
Since: Dec 13, 2004
Posts: 840
|
(Msg. 26) Posted: Sat Feb 23, 2008 10:16 pm
Post subject: Re: Better customer experience buy at a local dealer instead. [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
|
|
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____ <internetphobic.TakeThisOut@deletedmail.com> wrote:
> Interesting
> how "Helene" never directly addressed the OP's commentary, now is it not?
1. It isn't her job!
2. I somehow missed her calling herself "spokesperson".
Could you point me to the Message ID?
and
3. If she did, you might have reason to ask how to know she
spoke for Adorama. Since she didn't, you don't.
Oh, and
4. In which way would it help Adorama if they did, instead of
doing the right thing: throwing out a contact line so that
any problems can be
a) solved
b) understood (and that includes data I'd not post all
over the net)?
-Wolfgang >> Stay informed about: Better customer experience at B&H than Adorama |
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| Back to top |
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| |
External
Since: Dec 31, 2007
Posts: 133
|
(Msg. 27) Posted: Sat Feb 23, 2008 10:16 pm
Post subject: Re: Better customer experience buy at a local dealer instead. [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
|
|
|
In article <mir695-17m.ln1 DeleteThis @ID-52418.user.berlin.de>,
Wolfgang Weisselberg <ozcvgtt02 DeleteThis @sneakemail.com> wrote:
> ____ <internetphobic DeleteThis @deletedmail.com> wrote:
>
> > Interesting
> > how "Helene" never directly addressed the OP's commentary, now is it not?
>
> 1. It isn't her job!
And working for Adorama is ?
> 2. I somehow missed her calling herself "spokesperson".
> Could you point me to the Message ID?
Message-ID:
<ba470ebb-7bfb-4d93-8cfa-ea21eec3dfa9 DeleteThis @n77g2000hse.googlegroups.com>
Good Morning / Afternoon
I'd like to take this opportunity to introduce myself to you all; my
name is Helen, & I've been appointed recently as the Customer Service
Ambassador for Adorama, as part of a new strategic plan for the
company.
> and
> 3. If she did, you might have reason to ask how to know she
> spoke for Adorama. Since she didn't, you don't.
You might try actually reading the frickin thread.
--
Reality is a picture perfected and never looking back. >> Stay informed about: Better customer experience at B&H than Adorama |
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External
Since: Jan 06, 2008
Posts: 296
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(Msg. 28) Posted: Sun Feb 24, 2008 7:44 am
Post subject: Re: Better customer experience buy at a local dealer instead. [Login to view extended thread Info.]
Imported from groups: per prev. post (more info?)
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External
Since: Feb 18, 2008
Posts: 12
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(Msg. 29) Posted: Sun Feb 24, 2008 8:54 am
Post subject: Re: Better customer experience buy at a local dealer instead. [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
|
|
|
On Feb 24, 6:47 pm, "Neil Harrington" <n....TakeThisOut@private.address> wrote:
> "____" <internetpho....TakeThisOut@deletedmail.com> wrote in message
>
> news:internetphobic-AB6B06.21242223022008@newsgroups.comcast.net...
>
> > In article <mir695-17m.....TakeThisOut@ID-52418.user.berlin.de>,
> > Wolfgang Weisselberg <ozcvgt....TakeThisOut@sneakemail.com> wrote:
>
> >> ____ <internetpho....TakeThisOut@deletedmail.com> wrote:
>
> >> > Interesting
> >> > how "Helene" never directly addressed the OP's commentary, now is it
> >> > not?
>
> >> 1. It isn't her job!
>
> > And working for Adorama is ?
>
> Evidently, yes.
>
>
>
> >> 2. I somehow missed her calling herself "spokesperson".
> >> Could you point me to the Message ID?
>
> > Message-ID:
> > <ba470ebb-7bfb-4d93-8cfa-ea21eec3d....TakeThisOut@n77g2000hse.googlegroups.com>
>
> > Good Morning / Afternoon
>
> > I'd like to take this opportunity to introduce myself to you all; my
> > name is Helen, & I've been appointed recently as the Customer Service
> > Ambassador for Adorama, as part of a new strategic plan for the
> > company.
>
> If you're trying to make the point that "customer service ambassador" means
> the same thing as "spokesperson" for the company, you're wrong. Customer
> service is obviously a much more specific and limited sort of job than the
> general representation of the company as a whole that "spokesperson" would
> imply.
>
> Neil
Wolfgang, Neil, Chris, TRoss
Thank you all for your support throughout this horrible thread. Quite
what I or my company (Adorama) did to deserve our good names to be
dragged through the mud as they have been the past four days, I don't
quite know.
However, keeping in mind the words of Rudyard Kipling, I hope I kept
my head!!
I would be delighted if you would like to contact me by email,
helen.oster.TakeThisOut@adoramacamera.com, so that I can send each of you a one-
time use coupon against your next purchase from Adorama; it's the
least I can do.
I do hope that we will 'meet' again under easier circumstances in the
future - although, if you do have a problem with anything related to
customer services, shipping etc, please do get in touch
One more thing, I received the following email from Jerry Greenbaum:
Helen,
I have posted my reply to Neil and to the forum. I hope this will
clear things up.
She's real
________________________________________
Hi Neil,
Actually, I didn't see a reason to defend Helen. I think she's doing a
great job!
But for the record and to move on...Helen is an employee of our
company, and since I can't be everywhere...as you know there are so
many blogs and forums..We hired Helen to help us and help any customer
who has a problem or concern.
Just before I signoff, I have had an enormous amount of emails telling
me what a great asset Helen has been in helping the photo community
with any problem that pops up from time to time.
If you or anyone has any questions feel free to email me directly to
(E-Mail Removed)
Sincerely,
Jerry Greenbaum
Adorama, Inc.
Sincerely,
Jerry Greenbaum
Adorama-Supervisor
Jerryg.TakeThisOut@adorama.com
Best wishes
Helen >> Stay informed about: Better customer experience at B&H than Adorama |
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External
Since: Nov 16, 2007
Posts: 306
|
(Msg. 30) Posted: Sun Feb 24, 2008 11:47 am
Post subject: Re: Better customer experience buy at a local dealer instead. [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
|
|
|
"____" <internetphobic.TakeThisOut@deletedmail.com> wrote in message
news:internetphobic-AB6B06.21242223022008@newsgroups.comcast.net...
> In article <mir695-17m.ln1.TakeThisOut@ID-52418.user.berlin.de>,
> Wolfgang Weisselberg <ozcvgtt02.TakeThisOut@sneakemail.com> wrote:
>
>> ____ <internetphobic.TakeThisOut@deletedmail.com> wrote:
>>
>> > Interesting
>> > how "Helene" never directly addressed the OP's commentary, now is it
>> > not?
>>
>> 1. It isn't her job!
>
> And working for Adorama is ?
Evidently, yes.
>
>
>> 2. I somehow missed her calling herself "spokesperson".
>> Could you point me to the Message ID?
>
> Message-ID:
> <ba470ebb-7bfb-4d93-8cfa-ea21eec3dfa9.TakeThisOut@n77g2000hse.googlegroups.com>
>
> Good Morning / Afternoon
>
> I'd like to take this opportunity to introduce myself to you all; my
> name is Helen, & I've been appointed recently as the Customer Service
> Ambassador for Adorama, as part of a new strategic plan for the
> company.
If you're trying to make the point that "customer service ambassador" means
the same thing as "spokesperson" for the company, you're wrong. Customer
service is obviously a much more specific and limited sort of job than the
general representation of the company as a whole that "spokesperson" would
imply.
Neil >> Stay informed about: Better customer experience at B&H than Adorama |
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