Better customer experience at B&H than Adorama

I admit it, I'm an old Adorama customer from decades ago when I used to live
in NYC, but two experiences in the last two days may have switched me.
First, Adorama still doesn't have stock of the Nikon D300 and B&H did. Okay
first purchase. Then I was surfing the B&H web site and found that, like at
Adorama, the "lower priced" Nikon film scanner was out of stock. That's a
tie, but on the B&H webpage there was a button that enabled me to get an
e-mail as soon as the item was back in stock.
Bingo!!! I got the e-mail this morning and purchased the scanner too.
That's two purchases in two days.

Now all B&H needs to do is to create a website that's as easy to navigate as
the Adorama and I'll be switched permanently.

Norm

On Feb 20, 9:26 am, "Norm Dresner" wrote:
> I admit it, I'm an old Adorama customer from decades ago when I used to live
> in NYC, but two experiences in the last two days may have switched me.
> First, Adorama still doesn't have stock of the Nikon D300 and B&H did. Okay
> first purchase. Then I was surfing the B&H web site and found that, like at
> Adorama, the "lower priced" Nikon film scanner was out of stock. That's a
> tie, but on the B&H webpage there was a button that enabled me to get an
> e-mail as soon as the item was back in stock.
> Bingo!!! I got the e-mail this morning and purchased the scanner too.
> That's two purchases in two days.
>
> Now all B&H needs to do is to create a website that's as easy to navigate as
> the Adorama and I'll be switched permanently.
>
> Norm

I wonder how Adorama treats its employees?

October 17, 2007
B&H to Pay $4.3M to Settle Suit Alleging Pay Bias Against Latinos

B&H Foto and Electronics Corp. has agreed to pay $4.3 million to
settle a U.S. Equal Employment Opportunity Commission (EEOC) complaint
alleging the company violated federal law by discriminating against
Hispanic workers.

The EEOC's lawsuit, filed under Title VII of the Civil Rights Act of
1964, alleged that B&H paid Hispanic workers in its warehouses less
than non-Hispanic workers and failed to promote them or provide them
health benefits based on their national origin.

Under the settlement, the company agrees to equalize the wages of
Hispanic employees to their non-Hispanic coworkers and to work with
the EEOC in a claims process to distribute $4.3 million in monetary
relief to individuals who the agency says were paid less, not
promoted, or denied benefits because they are Hispanic.

"We commend B&H for working cooperatively with us to resolve this
matter without protracted litigation," says EEOC New York Trial
Attorney Louis Graziano. "We encourage other employers to follow B&H's
example of resolving this case expeditiously and in good faith."