Disappointed with Badger Graphic Service

I have never, repeat never had a bad experience with Badger and always deal
with Jeff on the phone.
Ted Harris
Resource Strategy
Henniker, New Hampshire
 >> Stay informed about: Disappointed with Badger Graphic Service 

On Thu, 06 Jan 2005 15:02:49 GMT, "Matt Clara" <critics DeleteThis @large.com>
wrote:


 >Thanks for your input, Leonard.
 >Perhaps Jeff's just not an email kinda guy and I should have picked up the
 >phone. He then no doubt would have noticed I haven't a clue about
 >large-format photography and needed more than a quick sell.



Camera stores that deal with professionals
expect their customers to know what they want.
I discovered this even as a kid down in the
camera stores on 34th Street in New York City,
tagging along after my dad.

I grant you with LF gear it's really hard to
find a shop where you can look over the camera
in a liesurely manner and pick and choose between
competing models.

The only way to do anything like that nowadays is
with web research, and of course it's not quite
the same thing.

Jeff may have been annoyed to answer what he
considered "newbie" questions -- and particularly
so if he was busy. Probably would have been
happy to chat if business was slow.

Say, did this particular story take place during
the Xmas shopping season?



rafe b.
<a style='text-decoration: underline;' href="http://www.terrapinphoto.com" target="_blank">http://www.terrapinphoto.com</a><!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: Disappointed with Badger Graphic Service 

On Thu, 06 Jan 2005 18:35:53 GMT, Gregory Blank
<bugstopped_ RemoveThis @gregblankphoto.com> wrote:

 >
 >Except when you have to wade through a customer unfriendly phone
 >mail system, then here this call may be monitored to insure quality
 >service or for training purposes "BS"
 >
 >Anyway wading through phone mail systems and then are only allowed to
 >leave a message on someone voice mail is not pleasant when dealing with
 >defective and return issues.

  My favorite saying is :

  "May I transfer this call to India now ?" !!!

Regards,

John S. Douglas, Photographer - <a style='text-decoration: underline;' href="http://www.puresilver.org" target="_blank">http://www.puresilver.org</a>
Please remove the "_" when replying via email<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: Disappointed with Badger Graphic Service 

On Thu, 6 Jan 2005 08:07:08 -0600, "jjs" <jjs.RemoveThis@nospam.net> wrote:

 >"Matt Clara" <critics.RemoveThis@large.com> wrote in message
 >news:khbDd.278254$2W1.27898@news.easynews.com...
 >
  >> Please stop trying to explain how my experience wasn't a valid one, or my
  >> interpretation of that experience. I do business on the internet almost
  >> daily. You don't have to like what I say, but that doesn't make it any
  >> less valid.
 >
 >It is valid to you, and not to some others. To dis the business on the 'net
 >is a bad idea if you are merely disappointed. It really is your problem.
 >Often I think the 'net has led to unrealistic expectations.

  I don't entirely agree. For instance when I had the difficulty
with Mamiya I had posted my difficulties in the
rec.photo.equipment.medium-format group. I also copied them to the
Mamiya's website. I thin spoke with Henry Froelich who was the pres.
of MAC. I'm not sure if it was the posts to the web or the 15 minutes
of escalating vocal pressure that finally moved the rock but they
capitulated. Of course it might have had something to do with the fact
that I had driven up there several times ;>))


Regards,

John S. Douglas, Photographer - <a style='text-decoration: underline;' href="http://www.puresilver.org" target="_blank">http://www.puresilver.org</a>
Please remove the "_" when replying via email<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: Disappointed with Badger Graphic Service 

On Thu, 06 Jan 2005 04:36:23 GMT, "Matt Clara" <critics.RemoveThis@large.com>
wrote:

 >
 >Maybe I've been pampered by Adorama and B&H, etc., but I expect more, and my
 >money will command more, or I'll take it somewhere else.

  LOL ! Reminds me of nearly every customer I deal with every
day. They come back.


Regards,

John S. Douglas, Photographer - <a style='text-decoration: underline;' href="http://www.puresilver.org" target="_blank">http://www.puresilver.org</a>
Please remove the "_" when replying via email<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: Disappointed with Badger Graphic Service 

"John" <use_net.DeleteThis@puresilver.org> wrote in message
news:md8st0lnghderdh6lnojt6k00ivtdgp1ir@4ax.com...
 > On Thu, 06 Jan 2005 04:36:23 GMT, "Matt Clara" <critics.DeleteThis@large.com>
 > wrote:
 >
  >>
  >>Maybe I've been pampered by Adorama and B&H, etc., but I expect more, and
  >>my
  >>money will command more, or I'll take it somewhere else.
 >
 > LOL ! Reminds me of nearly every customer I deal with every
 > day. They come back.
 >

I've no reason to return to Badger, and the only reason I was there is it is
one of a few places offering the Shen-Hao. If I'd gotten better service,
then I may very well have returned, as they do offer other products, but I
can get those somewhere else. It's not like I have to drive further, or
something. Get it? Or do you still want to relate a web transaction to
your job at the camera shop?

--
Regards,
Matt Clara
<a style='text-decoration: underline;' href="http://www.mattclara.com" target="_blank">www.mattclara.com</a><!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: Disappointed with Badger Graphic Service 

"Matt Clara" <critics.RemoveThis@large.com> wrote in message
news:ptzDd.348462$2W1.34808@news.easynews.com...
 > "John" <use_net.RemoveThis@puresilver.org> wrote in message
 > news:md8st0lnghderdh6lnojt6k00ivtdgp1ir@4ax.com...
  >> LOL ! Reminds me of nearly every customer I deal with every
  >> day. They come back.
  >>
 >
 > I've no reason to return to Badger, and the only reason I was there is it
 > is one of a few places offering the Shen-Hao. If I'd gotten better
 > service, then I may very well have returned, as they do offer other
 > products, but I can get those somewhere else. It's not like I have to
 > drive further, or something. Get it? Or do you still want to relate a
 > web transaction to your job at the camera shop?
 >


BTW, I don't mean to imply there's anything wrong with working retail. I
did it for years, and though the bookstore was cool, I'd have enjoyed
working in a camera shop even more...

--
Regards,
Matt Clara
<a style='text-decoration: underline;' href="http://www.mattclara.com" target="_blank">www.mattclara.com</a><!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: Disappointed with Badger Graphic Service 

Maybe that's because you've no serious competition in your location.
Perhaps you should try and give something other than crap service?
But then, why bother, they come back. Right?


"John" <use_net.RemoveThis@puresilver.org> wrote in message
news:md8st0lnghderdh6lnojt6k00ivtdgp1ir@4ax.com...
 > On Thu, 06 Jan 2005 04:36:23 GMT, "Matt Clara" <critics.RemoveThis@large.com>
 > wrote:
 >
  >>
  >>Maybe I've been pampered by Adorama and B&H, etc., but I expect more, and
  >>my
  >>money will command more, or I'll take it somewhere else.
 >
 > LOL ! Reminds me of nearly every customer I deal with every
 > day. They come back.
 >
 >
 > Regards,
 >
<font color=purple> > John S. Douglas, Photographer - <a style='text-decoration: underline;' href="http://www.puresilver.org</font" target="_blank">http://www.puresilver.org</font</a>>
 > Please remove the "_" when replying via email<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: Disappointed with Badger Graphic Service 

In article <ptzDd.348462$2W1.34808@news.easynews.com>,
"Matt Clara" <critics.TakeThisOut@large.com> wrote:

 > I've no reason to return to Badger, and the only reason I was there is it is
 > one of a few places offering the Shen-Hao. If I'd gotten better service,
 > then I may very well have returned, as they do offer other products, but I
 > can get those somewhere else. It's not like I have to drive further, or
 > something. Get it? Or do you still want to relate a web transaction to
 > your job at the camera shop?

John does not work in a camera shop.

--
LF Website @ <a style='text-decoration: underline;' href="http://members.verizon.net/~gregoryblank" target="_blank">http://members.verizon.net/~gregoryblank</a>

"To announce that there must be no criticism of the President,
or that we are to stand by the President, right or wrong,
is not only unpatriotic and servile, but is morally treasonable
to the American public."--Theodore Roosevelt, May 7, 1918<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: Disappointed with Badger Graphic Service 

I would like to add Calumet to the list of places to go to online or if you
live near a local store in person. They have good prices, great service. They
also have knowledgable<SP?> sales people that always seem to have enough time
to talk to you and help you do what you want or need. On more then one
occasion I went to a Calumet local to me with the intent of buying something.
The salesperson asked me what I was going to do with what I was buying and
suggested another product that was not only cheaper but was better suited to
solving the problem then what I went there wanting to buy!!


Shelley <nospam.DeleteThis@nospam.net> wrote:
: > Maybe I've been pampered by Adorama and B&H, etc., but I expect more, and
: my
: > money will command more, or I'll take it somewhere else.

: FWIW I've gotten far better service from Badger than B&H, I no longer deal
: with B&H at all. Adorama has been great, I now use them for anything mail
: order from New York. But with any dealer I think you have to cut them a
: little slack for minor mistakes every now and then. Nobody is perfect and
: when a business is filling hundreds of orders a day there's going to be an
: occasional mistake. If you deal with Adorama or B&H or anyone else long
: enough and often enough something worse than you experienced with Badger
: here almost certainly will occur.

: I think in this case you wanted perfection and instead got only very good
: service. Two days late (if it was even late at all, I can't tell from your
: message) is really nothing unless you told them you needed it the next day
: for a job or something like that. The geographical distance from Badger to
: you is irrelevant, the shippers route everything through various hubs or
: central locations regardless of how near the final destination is to the
: origination point. E mail is often given very low priority by businesses.
: Many businesses receive hundreds, in some case probably thousands, of e mail
: messages a day, most of it spam. So when you want to contact a dealer it's
: best IMHO to do it by phone rather than e mail.

: "Matt Clara" <critics.DeleteThis@large.com> wrote in message
: news:bf3Dd.256321$O24.44376@news.easynews.com...
: > Hey, they delivered, don't get me wrong, but I had several questions
: before
: > I purchased, and all answers were brusque and minimal. Ok, no biggy, so I
: > bought the camera (Shen Hao for $625). A few days later I was told it
: would
: > be shipped the following week via UPS. I waited til the day and then
: wrote
: > and asked for a tracking number, only to have my email ignored. The
: camera
: > arrived two days later (two states away).
: >
: > Maybe I've been pampered by Adorama and B&H, etc., but I expect more, and
: my
: > money will command more, or I'll take it somewhere else.
: >
: > --
: > Regards,
: > Matt Clara
: > www.mattclara.com
: >
: >



--




Keep working millions on welfare depend on you
-------------------
fwp.DeleteThis@deepthought.com
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"Gregory Blank" <bugstopped_.TakeThisOut@gregblankphoto.com> wrote in message
news:bugstopped_-540820.19121507012005@news.verizon.net...
 > In article <ptzDd.348462$2W1.34808@news.easynews.com>,
 > "Matt Clara" <critics.TakeThisOut@large.com> wrote:
 >
  >> I've no reason to return to Badger, and the only reason I was there is it
  >> is
  >> one of a few places offering the Shen-Hao. If I'd gotten better service,
  >> then I may very well have returned, as they do offer other products, but
  >> I
  >> can get those somewhere else. It's not like I have to drive further, or
  >> something. Get it? Or do you still want to relate a web transaction to
  >> your job at the camera shop?
 >
 > John does not work in a camera shop.
 >

That's not my point.

--
Regards,
Matt Clara
<a style='text-decoration: underline;' href="http://www.mattclara.com" target="_blank">www.mattclara.com</a><!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: Disappointed with Badger Graphic Service 

In article <Y9CdnZ-YKdfYzULcRVn-vw RemoveThis @giganews.com>,
Frank Pittel <fwp RemoveThis @warlock.deepthought.com> wrote:

 > I would like to add Calumet to the list of places to go to online or if you
 > live near a local store in person. They have good prices, great service. They
 > also have knowledgable<SP?> sales people that always seem to have enough time
 > to talk to you and help you do what you want or need. On more then one
 > occasion I went to a Calumet local to me with the intent of buying something.
 > The salesperson asked me what I was going to do with what I was buying and
 > suggested another product that was not only cheaper but was better suited to
 > solving the problem then what I went there wanting to buy!!

At one point I would have, now I am not so sure.

--
LF Website @ <a style='text-decoration: underline;' href="http://members.verizon.net/~gregoryblank" target="_blank">http://members.verizon.net/~gregoryblank</a>

"To announce that there must be no criticism of the President,
or that we are to stand by the President, right or wrong,
is not only unpatriotic and servile, but is morally treasonable
to the American public."--Theodore Roosevelt, May 7, 1918<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: Disappointed with Badger Graphic Service 

Hi Matt,
I have bought a lot of stuff from Jeff also and have been there many
times. He has a camera and graphics business and a map store and his mail
order operation and does it all virtually by himself. The large format
business just does not allow for a bunch of employees. Jeff is just a VERY
busy guy and has always answered my emails, briefly, but he answered them.
He is not unfriendly, he just tends to be to the point and very brief
because he is always on the run. He has stuff no one else has and for the
most part, the best prices. I hope you will reconsider about him, he is a
good guy and not a faceless corporate type..Evan Clarke
 >> Stay informed about: Disappointed with Badger Graphic Service